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Update on COVID-19

Yes, we remain open!

We are available by phone or email!

506-548-8994 or info@kentandwhite.com

2020-04-09

Update on COVID-19

Our offices remain closed for walk-in traffic, but we all remain dedicated to serving our clients during the uncertain times that have been presented due to COVID-19. We have moved our teams to the comfort of their own homes to do our part in social distancing but are able to continue business as normal-ish due to today’s technology.


The two most common questions that we are being asked right now are around payments, so we’ve provided a brief overview below. As more information comes in, and more questions are asked, we will continue to update our information below.

How can I pay my insurance premiums?



There are a variety of ways that you can pay your insurance premiums. We suggest using a format that most closely follows social distancing protocols:

1) You can pay for your premiums online via the company portal, or online banking. All company payment portals are listed below. Most banks will allow you to add your insurer as a payee on your online banking as well. Please make sure to search for your insurer, as opposed to Kent & White Insurance (e.g. Intact, Travelers, Pembridge, etc).

2) Use the remittance envelope that arrives in the mail with your renewal documents. You can choose to send a cheque or money order directly to your insurer. All payment instructions are included with your documents.

3) You can pay for your premiums directly at your bank’s branch office. Most banks are equipped to accept payments at the branch office for your insurance premiums. We do know that TD, Royal Bank, Scotia Bank, and National Bank are equipped for this method of payment.

4) Call the Kent & White offices (506) 548-8994 or (506) 739-6274. We can accept credit card payments over the phone, and apply the payment for you, or assist you with any of the options listed above.

Company Payment Portals



AVIVA: https://www.aviva.ca/
CAA : Call our office
ECONOMICAL: https://www.economical.com/en/home
INTACT: Call our office
PEMBRIDGE: https://www.pembridge.com/
PAFCO: https://www.pafco.ca/
PORTAGE MUTUAL: https://www.portagemutual.com/PaymentPlans/MakeAPayment.aspx
TRAVELERS: Call our office

What happens if I miss a payment?



The sooner our brokers are made aware of potential payment issues, the better. Our insurers have provided us with a variety of solutions to payment issues, and we are happy to work with you to provide at least a small amount of comfort during this time. While we do suggest making the effort to keep your insurance payments up to date, the entire industry understands that taking care of your family is priority number one right now. We, along with our insurers are doing our best to support our customers through the uncertain times before us.

Insurers are responding in a variety of different ways to assist t customers. Each of our insurers has their own individual response to COVID-19 and are responding on a case-by-case basis. If you find yourself in a situation where you are unable to pay your upcoming premium, or have issues with a missed payment, please contact our office. We are happy to help you through this.

Most insurers have been flexible on NSFs and payment issues. Please note the list below does not apply to all insurers, but does to many. These temporary measures include:

• Waiving NSF fees during the Country’s response to COVID-19
• Temporary suspension of cancellations for non-pay
• Payment flexibility options (most commonly allowing to skip for one month and spreading the current month’s payment over the following payments.

Please make us aware of any potential payment issues as soon as possible. Our team is happy to assist you in any way that we can.



What Relief is Provided by my Insurer?



As the details continue to be provided by each company, we will continue to update the information below:

AVIVA
Aviva Price Promise. All personal lines auto policies renewing on June 15, 2020 or later will not see any increase at renewal. Aviva is not offering any changes in underwriting criteria or direct rebates due to the COVID-19 situation.

CAA
CAA will be adding a 10% discount on upcoming home and auto insurance renewals AND new business. This will be offered on both home and auto renewals, and will commence on May 1st for new business, and June 15th for existing business. The discount will be in place for 12 months and will be removed at the end of the policy term. This will be added to all renewing business for the next 12 months (e.g. if your renewal was March 15th, 2019 then the discount will be added on March 15th, 2020 for a full 12 months). This discount will be added to your policy(ies) automatically, with no need for you to request of apply.

ECONOMICAL
Economical is not offering any changes in underwriting criteria or direct rebates due to the COVID-19 situation.

INTACT
Intact will be providing an 15% discount on auto insurance for three months. This applies to policies where driving habits have changed for all vehicles on the policy. Applications for the rebate must be made online by clicking the following link:

https://www.feedback.intact.ca/wix/3/p752754765143.aspx?l=4105

If you are completely parking one vehicle, additional discounts are available by contacting one of our Brokers.

PEMBRIDGE/PAFCO
Pembridge/Pafco announced a “Stay at Home” payment for all personal lines auto policy holders. This payment will be sent by cheque directly to policy holders for 25% of your monthly auto premium. Cheques will be sent in the mail sometime in May. For more information, you can access Pembridge’s website: https://www.pembridge.com/

PORTAGE MUTUAL
Portage is not offering any changes in underwriting criteria or direct rebates due to the COVID-19 situation.

TRAVELERS
Travelers Canada has launched the Stay-at-Home Auto Premium Credit Program, which will provide you with a 25% credit on one month’s premium. If you pay by monthly installments, you will receive the credit automatically on a future bill. If you have already paid in full, you will receive a mailed cheque. There is nothing that needs to be done on your end, this will all be administered automatically. You can find more information here:
https://www.travelerscanada.ca/about-us/covid19-customer-faq.aspx

Email Us

E-mail address:
info@kentandwhite.com

Call Us

Bathurst: (506) 548-8994
Edmundston: (506) 739-6274